Refund policy

Return, Refund, and Cancellation Policy -

  1. Subscription Fees - Presently, our Membership is solely available on a monthly basis. However, if in the future we introduce subscription options allowing for semi-annual or yearly memberships, any subscription fees paid under such programs for any remaining unused whole months at the time of subscription cancellation will be eligible for refund.

  1. Cancellation of Membership. You have the freedom to cancel your   Membership at any time, and you will retain access to the   Membership service until the conclusion of your current monthly billing period. We do not issue refunds or credits for partial-month membership periods or unused Subscription Credits. To cancel your membership, simply log into your account and select the appropriate “Cancel Subscription” option or send an email to admin@wlcw.tech

  1. WLCW Product Return Policy and Procedure - Below outlines WLCW’s policy regarding product returns, which adheres to specific requirements and conditions. 

    1. During the “New Member Return Period,” which extends for 60 days from the date of your initial registration to the WLCW program, you have the option to return any support materials and merchandise purchased from WLCW and receive a full refund of the purchase price. To initiate the return process, please follow the instructions outlined in section 4 below.

  1. Within 30 days of receiving your product order from WLCW, you are eligible to return the following items for a refund if they are in “resalable condition”:

  1. An item is deemed “resalable” if it meets the following criteria:

  1. It remains unopened and unused.

  2. The packaging and labelling remain intact and undamaged.

  3. Both the product and packaging are in a condition suitable for resale within the industry at full price.

  4. The item retains current labelling. However, merchandise explicitly identified at the time of sale as non-returnable or discontinued is exempt from being considered “resalable.” All sales become final and non-refundable after 30 days from the receipt of your product order. Returned items may be subject to a 15% restocking fee.

4.4 The product return process for sections 3 is outlined as follows: To ensure proper credit and eligibility for product returns under sections 3, you must complete the following steps within 30 days from the receipt of your product order for returns under 3:

  1. Notify us via email at admin@wlcw.tech regarding the items you wish to return and provide the date of purchase.

  1. Upon receiving your email, WLCW will send you a Return Authorization Number via email, which you should note in the designated space on the Product Return Form provided in the email.

  1. Return the product to WLCW, accompanied by the completed Product Return Form and a copy of the original packing slip identifying the items being returned. Ship to: WLCW, 8/7 Hoyle Avenue Castle Hill NSW Australia 2154

  1. Shipping costs will only be refunded in the event of an error on our part.

  1. For your safety, we recommend using UPS or Insured Parcel Post for shipment.

5. Should you find any downloadable media purchased from WLCW unsatisfactory, you have the option to request a replacement download of equivalent value within 30 days of your purchase date by sending an email to admin@wlcw.tech. No other forms of refund are permissible.

6. For individuals who have acquired a ticket to a WLCW seminar/event for personal use and have attended the seminar only to find it unsatisfactory, there is a 30-day window from the seminar date to return the used ticket to WLCW for a refund. This refund is applicable solely to the seminar fee, excluding expenses such as travel, meals, or hotel accommodations. To initiate the refund process, the used ticket must be returned along with a brief explanation detailing the reasons for dissatisfaction. No other refund requests will be entertained.

7. WLCW will exclusively handle returns and refunds for items acquired from WLCW.com.au or directly from a WLCW booth at one of our seminars or events.

8. For requests of refunds for events, IP Joining Fees to WLCW, it is asked that all members make this request via their Super Coach so they are informed of your request and can address any questions or concerns.